Processing Time
Orders are typically processed Monday through Friday, excluding holidays. Orders placed and paid before 2:00 PM Pacific Time on a processing day begin shipping that day; orders placed after the cutoff — or on a Friday, Saturday, or Sunday — begin processing the next business day (Monday through Friday). Processing time is separate from transit time.
Shipping Method
All domestic orders ship 2nd Day Air unless otherwise stated at checkout. Delivery timelines are estimates and are not guaranteed. Shipping speed refunds are not issued unless refunded by the carrier.
Shipping Rates
Shipping is a flat rate based on destination: $15-$40 for Asia, and $40 international ($20 off international orders over $300). All rates reflect shipping and delivery service and are non-refundable once an order has shipped.
Cold Chain Shipping
Temperature-sensitive products are shipped Air using insulated packaging and cold packs when appropriate. Cold packs are designed to reduce temperature fluctuations but do not guarantee a specific temperature range during transit. Exposure to heat or cold during shipping is a known risk and does not qualify for refunds or replacements, except on orders that add Cold Shipping Protection (see below).
Cold Shipping Protection (Optional)
Cold Shipping Protection is an optional paid add-on selected at shop. Orders that include it receive guaranteed insulated packaging and a temperature control pack, priority handling ahead of standard orders, and transit coverage: if the package is lost or arrives damaged, we will replace it at no additional cost. Report damage within 12 hours of delivery with photographic evidence and your order number. This coverage applies only to orders that purchased Cold Shipping Protection and does not extend to international customs delays, seizures, or losses caused by an incorrect address provided at checkout.
International Shipping
We ship to select international destinations. International customers are responsible for all import duties, taxes, customs fees, and compliance with local import regulations. International orders are final once shipped. Delays, refusals, seizures, or returns by customs authorities do not qualify for refunds or reshipments.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Orders shipped to an incorrect address provided by the customer are not eligible for free reshipment or refund.
Delivery Issues
If tracking shows a package as delivered but it has not been received, customers should check with neighbors, building management, and common delivery locations and allow 24–48 hours for tracking updates. Carrier delivery scans marked delivered are considered proof of delivery. Claims must be filed with the carrier.
P.O. Box Addresses
Shipping does not deliver to P.O. Box addresses. All shipments require a valid physical street address. Orders submitted with P.O. Box addresses may be delayed or canceled.
Order Tracking
All orders include tracking. Tracking information is provided by email once the order ships and can be accessed through the carrier website.
Policy Updates
This Shipping Policy may be updated at any time without prior notice. The version in effect at the time an order is placed governs that order.
